• 1. About your Bridgets
  • 2. Returns and Exchanges
  • 3. Shipping
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  • 1. I think I suffer from thigh chafing, but I’m not sure, what is it?
     

    Simply put, thigh chafing is the effect of your thighs rubbing together. The irritation on the skin can
    be uncomfortable and cause anyone discomfort. Thigh chafing does not discriminate, it effects women of all shapes and sizes, so know this ladies, you’re not alone!

  • 2. Do I need to wear underwear under my Bridgets, or can I just wear my Bridgets?
     

    This is completely your preference, however, it is not necessary due to the fabrication of your Bridgets, they can serve to be your underwear.

  • 3. Is Bridget’s Shapewear?
     

    No! The fabric is designed with the intention to create a barrier between the skin on your thighs and
    wick away sweat. It is not designed with the intention to ‘suck it in’ in the way shapewear does. That
    being said, your Bridgets will give you a smooth overall finish just like shapewear does.

  • 4. Other than stopping thigh chafing, what else can I expect my Bridgets to do for me?
     

    You can expect your Bridgets to become your go to undergarment of choice, no matter what
    clothing you opt for; whether it’s a dress, a skirt, trousers, track pants. Whilst wearing your Bridgets
    you’ll no doubt feel a sense of freedom and you’ll be sweat free.

  • 5. How does the fabric wick away sweat?
     

    The unique fabrication technology is cooling in summer and warming in winter so you can wear your Bridgets all year round. The fabric that is used throughout the Bridgets and multi-panelling in the areas we need it most ensures a cleaner, dryer, more comfortable feeling and fit.

  • 6. How should I best care for my Bridgets?
     

    When washing, use cold water in the washing machine, or hand wash if that’s your preference (but really, who has the time?). If you want to tumble dry please do so on low heat, or line or air dry.

  • 7. How can I disguise the fact that I’m wearing Bridgets?
     

    Sure you can! The length of the pant is adjustable so you can fold it up or hike it up a little higher if
    you’re wearing a short skirt or dress. One of the best things about Bridgets is that it hides your VPL
    so no one will know you’re wearing them!

  • 8. How can I get the best possible fit?
     

    Simply follow the size chart to check which size fits you best.

  • 9. Do I need to contort my body to fit into my Bridgets?
     

    No funky moves necessary! Simply step into them and pull them up.

  • 10. How do I go to the toilet when I am wearing my Bridgets?
     

    Simply pull them down, and when you’re done, pull them right back up again.

  • 11. I’m pregnant but I love my Bridgets; how should I wear them so that they’re comfortable?
     

    Perfectly safe to wear during pregnancy, Bridgets will become your go to undergarment! Due to the stretchy fabric, you may opt to wear it below your belly or above your belly depending on your size or shape. This will not compromise the overall fit and sweat-wicking effect.

  • 12. I have my period, can I still wear my Bridgets?
     

    Sure! Just like any undergarment you can wear your Bridgets with comfort knowing you’re protected.

  • 13. I love my Bridget so much I want to sleep in them, is it safe?
     

    Absolutely, you can wear your Bridget’s all day! But remember ladies, hygiene first, so make sure you wash them after use.

  • 1. What is the Bridgets returns policy?
     

    Bridgets will happily refund your money for any faulty goods within 30 days from the date of receipt. In keeping with optimal hygiene for our customers, Bridgets will not exchange items that have been opened. If you are requiring an exchange, Bridgets are not responsible for any postal fees. You may include a return satchel with your returned item, or we will provide you with EFT details.

  • 2. How do I go about requesting a return, exchange or refund?
     

    If your Bridgets are faulty and you require a refund or an exchange, please send an email to hello@bridgets.com.au no later than 7 days after the date of delivery. Our customer service department will email you the intent to return form. When approved, the item/s must then be forwarded to Bridgets by registered mail with the necessary form completed and enclosed.

  • 3. What happens if my Bridgets are faulty?
     

    Bridgets follow stringent design and quality control processes to ensure our items are not faulty, however, in the unlikely event that they are faulty, we will refund your money within 30 days from the date of receipt or exchange it for another pair. Please follow the protocol for return, exchange or refund procedure.

  • 4. How long will it take to get a refund?
     

    Once your refund has been approved and you have received your number to complete your returns label, simply send the item back to us with your returns form enclosed. We have teamed up with Australia Post to enable you to track your return using the Australia Post article ID on your return label. Once we receive the item and it is inspected accordingly, we will refund or credit your account within 5 business days.

  • 1. How much does shipping cost?
     

    We work with Australia Post so standard shipping costs apply of $10 per parcel, and express post $15 per parcel. For international shipping postage is estimated at $35, but the exact price will be determined at checkout using our shipping calculator as it depends on location and volume.

  • 2. How long does it take to ship?
     

    Please allow for 3-5 business days for Australia wide shipping. Please allow for 10 business days for international shipping.

  • 3. Can I opt for express shipping?
     

    Sure! Tick the box at the checkout. Additional costs may occur.

  • 4. How do I track my order?
     

    Once you place your order you’ll receive an email which will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website.

  • 5. Where do you deliver?
     

    We deliver all over the world. Postage costs and delivery times are dependent on the recipient’s address.

  • 6. What about international taxes and fees?
     

    Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office.