What is the Bridgets returns policy?
Bridgets will happily refund your money for any faulty goods within 30 days from date of receipt. Goods can be returned using a Reply Paid address at no cost to you. In keeping with optimal hygeine for our customers, Bridgets will not exchange items that are worn or have signs of .
How do I go about requesting a return, exchange or refund?
If your Bridgets are faulty and you require a refund or an exchange, please send an emial firstname.lastname@example.org no later than 7 days after the date of delivery. Our customer service department will email you the intent to return form. When approved, the item/s must then be forwarded to Bridgets by registered mail with the necessary form completed and enclosed.
What happens if my Bridgets are faulty?
Bridgets follow stringent design and quality control processes to ensure our items are not faulty, however in the unlikely event that they are faulty, we will refund your money within 30 days from date of receipt or exchange it for another pair. Please follow the protocol for return, exchange or refund procedure.
How long will it take to get a refund?
Once your refund has been approved and you have received your number to complete your returns label, simply send the item back to us with your returns form enclosed. We have teamed up with Australia Post to enable you to track your return using the Australia Post article ID on your return label. Once we receive the item and it is inspected accordingly, we will refund or credit your account within 5 business days.